POLICY VERSION MCC-2026-10-23-05

Terms & service limitations

These terms explain the scope of Mobile Car Clinic’s mobile automotive services. They form part of the service agreement together with the confirmed booking and any approved quotation. Nothing here removes rights that cannot lawfully be excluded under South African law.

Initial fees and additional work

Standard call-outs start from R650 and pre-purchase inspections from R850. The applicable fee depends on your selected service and address. The booking form shows your confirmed total before payment. Locations or services unavailable online require an agreed quote. The fee includes travel to the agreed location, an initial diagnostic assessment and the first 15 minutes of on-site labour. After-hours assistance is R1,250 at eligible local addresses, on the same included basis.

The included time is not a promise that a fault will be identified or repaired. Electronic scanning is not guaranteed or automatically included. Additional assessment or repair labour is R650 per hour or part thereof, subject to your prior approval. Parts and any agreed additional travel charges are separate. MCC explains the proposed work and cost before proceeding.

Bookings, payment and arrival

Times shown are preferred arrival times. Payment is recognised only after gateway verification; a return to this website does not by itself prove payment. Successful verified payment confirms the booking and reserves the selected appointment. The service address must be verified before dispatch. Future-date appointments proceed directly to payment when available. For appointments booked on the same day (South African time), daytime requests at least two hours ahead proceed directly to payment; shorter-notice requests and all same-day after-hours appointments require MCC approval before payment. Dates marked unavailable cannot be booked. If a payment was already in progress when availability changed, MCC will contact you to agree another date or a refund; payment alone does not confirm an unavailable appointment. A request does not reserve an appointment. On approval, a payment link is sent with a temporary hold of up to 30 minutes, ending no later than the appointment start. Availability is rechecked before approval; expired holds may require a new appointment. Roadside requests and services or locations unavailable online require an individually agreed price.

Traffic, travel and earlier jobs can affect arrival. MCC will communicate material delays and revised estimates. Contact MCC if an alternative arrangement is needed.

Location verification

Service locations are subject to verification. If we cannot assist at your address, we will offer an alternative location or a full refund.

We will contact you to discuss a safe meeting location or an agreed workshop in Strand. If you decline or no suitable alternative is available, we will arrange a full refund. No technician is dispatched before the location is verified.

Access and safety

Provide an accurate service address. MCC may request a WhatsApp location pin after booking. Arrange permission and access to the vehicle and property, keep pets clear, and identify a safe working area. Share access arrangements privately; do not put permanent gate codes in public messages or tickets. Work may be paused where actual conditions create a safety risk, with alternatives discussed.

Inspections and repair limits

Pre-purchase inspections are approximately 30–45 minutes, non-invasive and limited by access and conditions. They cover visual and basic mechanical checks and a concise written report. They cannot rule out hidden faults and are not a roadworthy certificate, warranty or valuation. Scanning, specialist testing and dismantling require separate agreement.

Some faults require specialist equipment, workshop facilities or a referral. MCC does not promise every repair can be completed on site. You remain responsible for deciding whether to purchase an inspected vehicle.

Authorisation and return visits

Additional labour, parts and changes to the agreed repair must be authorised. Physical job cards and recorded digital approvals may be used together. A return to complete the same authorised repair does not automatically attract a second call-out charge. Any additional cost must be disclosed and approved.

Address checks and maps

Select the correct service address from Google Maps and confirm any missing house or unit number. A town or suburb selection provides an estimate only; select a specific service address to confirm availability and the price before payment. If we cannot confirm a price online, contact MCC for a quote. Maps do not establish that a location is safe or suitable; MCC verifies the location before dispatch. Google Maps features are subject to the Google Maps terms.

Concerns and records

Contact MCC with your job number if you have a workmanship, invoice or service concern. Statutory consumer rights and remedies remain available. Job records and authorisations are retained for legitimate service, accounting and legal purposes under the privacy policy. Completion moves a job to history; it does not erase it.

See our cancellation policy and privacy policy.