POLICY VERSION MCC-2026-10-23-05

Cancellations & refunds

More than 36 hours before your appointment

Cancel your booking more than 36 hours before the agreed appointment and the initial booking fee will be refunded in full.

Within 36 hours

A late cancellation does not automatically forfeit the full fee. Any cancellation charge must be reasonable in the circumstances. MCC will consider the notice given, the nature of the booking, the reasonable opportunity to fill the appointment and applicable consumer protections. The charge and any refund will be explained to you.

Where the Consumer Protection Act applies, a cancellation charge will not be imposed where the intended beneficiary cannot honour the booking because of death or hospitalisation. Other applicable statutory cancellation and refund rights remain unaffected.

If your address cannot be serviced

We will offer an alternative safe meeting location or an agreed workshop in Strand. If you decline or no suitable alternative is available, we will arrange a full refund. The location decision and refund are recorded against your booking.

If MCC cannot provide the service

We will discuss rescheduling or an appropriate refund for services not supplied. You will not be forced to accept credit in place of a refund where the law requires a refund.

Work and parts already authorised

Work already performed and specifically authorised parts commitments are reviewed separately and fairly, subject to applicable law. MCC will provide an itemised explanation rather than impose an automatic blanket penalty.

How to cancel

Use the contact details on your booking confirmation and include your booking reference. Ask for an acknowledgement. Refunds are reconciled against the original payment and, where possible, returned through the original payment method; processing time depends on the gateway and bank.