POLICY VERSION MCC-2026-10-22-01
Terms & service limitations
These terms explain the scope of Mobile Car Clinic’s mobile automotive services. They form part of the service agreement together with the confirmed booking and any approved quotation. Nothing here removes rights that cannot lawfully be excluded under South African law.
Initial fees and additional work
A standard call-out is R650 in designated Helderberg areas, R850 in Stellenbosch and from R950 in designated Cape Town / Bellville areas. The fee includes travel to the agreed location, an initial diagnostic assessment and the first 15 minutes of on-site labour. After-hours Helderberg assistance is R1,250 on the same included basis.
The included time is not a promise that a fault will be identified or repaired. Electronic scanning is not guaranteed or automatically included. Additional assessment or repair labour is R650 per hour or part thereof, subject to your prior approval. Parts and any agreed additional travel charges are separate. MCC explains the proposed work and cost before proceeding.
Bookings, payment and arrival
Times shown are preferred arrival times. Payment is recognised only after gateway verification; a return to this website does not by itself prove payment. Successful verified payment confirms the booking and reserves the selected appointment. The service address must be verified before dispatch. Normal and after-hours Helderberg bookings do not require manual approval before payment. Roadside and specifically identified out-of-area requests require an individually agreed price.
Traffic, travel and earlier jobs can affect arrival. MCC will communicate material delays and revised estimates. Contact MCC if an alternative arrangement is needed.
Location verification
Service locations are subject to verification. If we cannot assist at your address, we will offer an alternative location or a full refund.
We will contact you to discuss a safe meeting location or an agreed workshop in Strand. If you decline or no suitable alternative is available, we will arrange a full refund. No technician is dispatched before the location is verified.
Access and safety
Provide an accurate service address. MCC may request a WhatsApp location pin after booking. Arrange permission and access to the vehicle and property, keep pets clear, and identify a safe working area. Share access arrangements privately; do not put permanent gate codes in public messages or tickets. Work may be paused where actual conditions create a safety risk, with alternatives discussed.
Inspections and repair limits
Pre-purchase inspections are approximately 30–45 minutes, non-invasive and limited by access and conditions. They cover visual and basic mechanical checks and a concise written report. They cannot rule out hidden faults and are not a roadworthy certificate, warranty or valuation. Scanning, specialist testing and dismantling require separate agreement.
Some faults require specialist equipment, workshop facilities or a referral. MCC does not promise every repair can be completed on site. You remain responsible for deciding whether to purchase an inspected vehicle.
Authorisation and return visits
Additional labour, parts and changes to the agreed repair must be authorised. Physical job cards and recorded digital approvals may be used together. A return to complete the same authorised repair does not automatically attract a second call-out charge. Any additional cost must be disclosed and approved.
Concerns and records
Contact MCC with your job number if you have a workmanship, invoice or service concern. Statutory consumer rights and remedies remain available. Job records and authorisations are retained for legitimate service, accounting and legal purposes under the privacy policy. Completion moves a job to history; it does not erase it.
See our cancellation policy and privacy policy.